Privacy Policy - Rydez

Privacy Policy

Rydez NZ Limited Privacy Policy.

This Privacy Policy applies to you as user of our Transportation Services through Rydez NZ Ltd at www.rydez.nz or at Rydez Moblie Application provided by Rydez NZ Ltd. This Privacy Statement describes our practices in handling the information that you provide to us and we collect about you as a user of our services. This Privacy Statement does not apply to our employees or to independent contractors, including drivers or providers of our transportation services. We may store, maintain, process and/or transfer the information you provide to us and that we collect about you. We will take reasonable measures to protect your information in accordance with this policy. Your use of our services indicates your agreement with and consent to our practices described in this Privacy Statement. If you do not consent to or agree with this Privacy Policy, please do not use any of our services.

Information We Collect.

We collect information you provide to us in connection with our services, such as when you create or update your account, login to your account, request or reserve a ride, contact our customer service, communicate with us via telephone, our websites or mobile applications. This information includes your name, telephone number, email address, mailing address, photographs or other text or images you use, e.g., for your profile, the type of services you request, as wll as transaction details, billing and payment information, and other information you use or provide to us in using our services. If you do not wish to provide any personal information, you may simply decline to use our services.

In addition to the information you provide to us, we also collect information about you when you visit our websites, use our mobile apps or otherwise use our services, such as how you use and interact with our services, you selected preferences and settings, the geographic location of you, of your travel, and of your device, your internet Protocol (IP) address and the URL from which you access our websites and mobile apps, the pages you visit on our websites, and the time and duration of your visit to, or use of our websites and mobile apps. We may collect information about your devices, including hardware, operation systems, software, and mobile network information. Because our services including communications between you and drivers or providers of transportation, we may collect the date and time of calls or messages, the content of messages, phone numbers, and other such call data.

Your Location.

In order for us to be able to provide you your requested services, you will need to grant us permission to obtain your geographic location from your device. Thereafter, you can disable this function in the settings of your device, understanding that you may not be able to avail yourself of our services that require your location.


On our websites, mobile applications and other online services, use automatic data collection technologies such as cookies in order to remember user online preferences and settings, enhance your experience when using our services, analyze online website traffic and trends, be informed about a user of our services. You should also be aware that Rydez NZ Ltd cannot control the use of cookies or the resulting information obtained by third party sites whose links appear via our online services.

How We Use Collected Information.

To provide and improve our services. Rydez NZ Ltd uses the information we collect to respond to your requests, send you updates, and otherwise communicate with you; facilitate and otherwise process transactions; improve our services; respond to your inquiries; prevent illegal activities; comply with court orders, government requests and other applicable legal requirements; enforce our Terms Of Use and otherwise provide you the services. We may share your information with our vendors, consultants, and other service providers as necessary to provide you services on behalf of Rydez NZ Ltd. For example, in fulfilment of your transportation requests, we may share with drivers your name, description or photograph that you provide to us for identification purposes, your geographic location for pick up and your drop-off destination.

For Internal Purposes.

We may use the information we collect for our internal business purposes, for example, to manage the content of our websites or to assess the amount of online traffic to our websites. Rydez NZ Ltd may provide third parties with aggregate statistics about our visitors, traffic patterns and related website usage information. This data reflects website usage patterns gathered during hundreds or thousands of user visits to our websites. Rydez NZ Ltd reserves the right to perform, or have performed by third parties, statistical and other analyses of users behavior and characteristics in order to measure interest in and use of the various pages, functional, graphical or informational frames or areas of the websites, and to inform advertisers of such analyses as well as the number of users that have been exposed to or clicked on their advertising banners. Rydez NZ Ltd will only provide aggregated anonymous data from log files and other databases of user information to third parties to improve our content offerings, graphics, layout, ease of website use or navigation, and otherwise to provide and to improve our services.


You will receive emails, txt messages, phone calls and other communications from us to provide you with our services, updates, or to respond to inquiries made via email or mobile apps. We will also facilitate communications between you and a driver or provider of the services, such as clarification of geographical location, pick up time, and so forth. We may send you communications in which we believe you would be interested, including information about our services, promotions, products and events. You will be able to opt out of receiving such promotional email communications by clicking on links to unsubscribe within those emails.

Feedback And Testimonials.

Any Testimonials or Feedback that you provide to us will be utilized to improve our services. In addition, we may use testimonials in our marketing materials, but we will not include any of your personal identifiable information in such marketing materials unless we have your written consent to do so.